Terms and Conditions

Agreement to Terms

EuropeUnlocked.co.uk is brought to you by the team at Mad About Europe Limited, a company registered in England & Wales under company number 15979131. In these terms, "we", "us" and "Europe Unlocked™" mean Mad About Europe Limited.

By accessing and using the Europe Unlocked™ website, you agree to be bound by these terms and conditions as well as our privacy policy. If you do not agree with any part of these terms, you must not use our website.

1. Use of Website

- This website is intended for users who are at least 18 years old.
- The content and services provided on this website are for your personal and non-commercial use.
- Premium subscriptions are intended for individual personal use only.

2. Intellectual Property Rights

- All content on this website, including text, graphics, logos, images, and software, is the property of Mad About Europe Limited or its content suppliers and protected by copyright and intellectual property laws.

3. Commercial Use and the Commercial Licence

- Premium subscriptions are intended for personal use only and may not be used for commercial purposes, including but not limited to travel agencies, tour operators, or other business applications.
- Travel agents, tour operators, and businesses requiring access to our services for commercial purposes need a Commercial Licence.
- To enquire, see our Commercial Licence page or email hello@europeunlocked.co.uk.
- Unauthorised commercial use of personal subscriptions may result in immediate account termination without refund.

4. User Conduct

- You must not use the website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
- You must not use the website in any way that is unlawful, illegal, fraudulent, or harmful.
- You must not use robots, scrapers, crawlers, scripts or any other automated means to access, search, monitor or copy the website or its data, or send automated traffic to it of any kind.
- You must not copy, scrape, extract, harvest, reproduce, republish, sell, license or otherwise reuse our trips, routes, prices, search results or other data, in whole or in part, whether for commercial purposes or to build or supply any other website, product or service.
- You must not get around or interfere with our security, bot checks, search limits or any other access restrictions, or use the website other than through its normal pages.
- Your account is for you alone. You must not share your login or let anyone else use your account.
- We may set reasonable limits on how much the website can be used, including how many searches an account can run each day.
- If we reasonably believe these terms have been broken, we may limit, suspend or close your access or account without notice and without refund.

5. Finding and Booking Trips

- Europe Unlocked™ is a search service, not a travel agent. We find the trips and the flights that make them up; you book each flight directly with the airline, at the airline's own price.
- Each flight is between you and that airline, on its terms, so the airline handles any changes, cancellations, refunds and baggage.
- Prices are for flights only, per person, as we found them at the time shown. Fares change, so check the price with the airline when you book.

6. Membership

- Membership is a yearly subscription. The price, including VAT, is shown before you pay, and payment is taken by our payment provider, Stripe; we never see your card details.
- It renews automatically each year until you cancel.
- You can cancel at any time from the membership page, and you keep access until the end of the year you have paid for.
- You can ask for a full refund within 7 days of joining or of a yearly renewal, as set out in our refund policy.

7. Limitation of Liability

- Mad About Europe Limited will not be liable for any indirect, special, or consequential loss or damage arising under these terms and conditions or in connection with our website.
- Nothing in these terms limits our liability where the law does not allow it, such as for death or personal injury caused by our negligence, or for fraud, and nothing affects your legal rights as a consumer.

8. Changes to Terms and Conditions

- We reserve the right to make changes to these terms and conditions at any time. Your continued use of the website after any such changes constitutes your acceptance of the new terms.

9. Governing Law and Jurisdiction

- These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

10. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:
Email: hello@europeunlocked.co.uk

11. Disclaimer

The information and services provided on Europe Unlocked™ are provided 'as is' without any warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Timings, Transfers and Travel Information

- Timings and travel information shown on Europe Unlocked™, including flight times, the time you may have in each city or at a Christmas market, airport transfer journeys and transport options, fares, opening hours and market dates, are estimates. We present them as best we can find out at the time, from public sources such as airlines, transport operators, organisers and tourism sites, and they can change without notice.
- They are a guide only, not a guarantee. You are responsible for researching and planning your own trip: how long you need to get to and from the airport, through security and passport control, between flights and to and from your destination, and for checking the latest information with the airline, transport operator or organiser before you book and before you travel.
- Each flight in a trip is booked separately with its airline. Separately booked flights are not protected as connections: if one flight is delayed or cancelled, the other airlines are not obliged to rebook or refund you.
- We are not responsible for missed flights, connections, events or any other loss resulting from reliance on timings or travel information shown on the website.

13. Acceptance of Terms

By using this website, you signify your acceptance of these terms and conditions. If you do not agree to these terms, please do not use our website.